The Worrying Truth About The State Of B2B CX
Today, 80% of B2B customers base their buying decisions on customer experience (CX). Yet, only 23% of B2B companies provide excellent CX. This infographic from B2BMarketing.Net spotlights the current state of CX in the B2B marketplace. It also takes a look at where marketers are proving customer experience ROI — and what’s getting in the way from obtaining full visibility.
