LoopFuse Integrates Social CRM Portal Into OneView Suite
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- Published in DemandGen Reports
LoopFuse, Inc, an emerging player in the sales and marketing automation space, recently announced the launch of a new social CRM community site, which is fully integrated with the company’s OneView solution. By automating the process of analyzing large volumes of marketing information collected on Web sites and email campaigns, the company’s solutions are designed to help companies boost marketing productivity, improve sales ratios and close more business.
The LoopFuse community site, powered by Helpstream’s Social CRM solution, includes a public knowledge base, which features documentation and a community forum with discussions, Q&A and Idea Storms, as well as a new customer support portal. Documentation includes hundreds of how-to articles and streamcasts, reference guides, and sections for troubleshooting and getting started. This resource is designed to enable registered users to access the community to collaborate, trade best practices, submit ideas and offer feedback on LoopFuse OneView.
“LoopFuse is one of the leaders in the sales and marketing automation industry and is the first to fully embed our Social CRM solution directly into its application to provide a higher level of support to its customers,” said Bill Odell, VP of Marketing at Helpstream. “This new Web-based customer service community enables LoopFuse to quickly solve customer problems and engage its customers in ways that have traditionally been cost prohibitive.”
“Fast-growing businesses are using LoopFuse to fully automate lead information and analysis,” said Sean Dwyer, CEO, LoopFuse. “Our community site gives these users a wide variety of resources for maximizing their use of LoopFuse and an opportunity to provide invaluable feedback.”