Intercom Launches Bot To Answer FAQs, Accelerate Customer Service
- Written by Klaudia Tirico
- Published in News Briefs
Answer Bot also offers reporting features that aim to help users see how many questions the bot is successfully handling, and which answers perform the best. The company found that, on average, Answer Bot is positioned to resolve 29% of customer FAQs and improve customer response time by 44%.
“Answer Bot speaks directly to our vision for the future — a world where messengers, bots and apps can provide radical efficiencies for your business,” wrote Brian Donohue, Intercom’s Director of Product Management, in a blog post announcement. “We believe that automation in the form of bots will make messaging as transformative as communication technologies like phones, email and websites.”
Answer Bot joins a growing list of chat offerings available from Intercom, including Video Bots, Custom Bots and Messenger.