News Briefs

New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

According to a new report from conversational relationship platform Intercom, 73% of customer support leaders believe customers have higher expectations for customer service due to Covid-19. To meet the expectation of quality customer service, 78% of support leaders said they plan to adopt a more proactive approach to customer support…

November 11, 2020
Written by Michael Rodriguez

Alida Appoints David O’Malley As New CRO

Alida, a customer insights provider and formerly Vision Critical, has appointed David O’Malley as Chief Revenue Officer of their CXM platform, aiming to accelerate its growth in the customer experience management market. The news follows Alida’s rebrand and launch of its new CXM platform.

November 11, 2020
Written by Michael Rodriguez

Terminus Acquires GrowFlare To Improve Account Identification For Revenue Teams

ABM platform Terminus has acquired account intelligence platform GrowFlare, aiming to improve its Engagement Hub and better help revenue teams identify target accounts, focus on their go-to-market strategies and analyze intent signals.

November 9, 2020
Written by Michael Rodriguez

ZoomInfo Acquires EverString To Expand Its Database For Enterprise Marketing

ZoomInfo has acquired B2B firmographics data & sales intelligence software EverString to enhance its database and help enterprise companies target customers, define their ICPs, leverage keywords to increase win-rates and focus on their go-to-market strategies.

November 6, 2020
Written by Michael Rodriguez

Zilliant Launches Campaign Manager, Expands Sales IQ Engine

B2B sales and pricing software Zilliant has launched a new Campaign Manager application designed to help B2B companies create and manage effective pricing, sales and product campaigns in their E-commerce channels. In addition, the company announced an expansion to its AI-based engine Sales IQ to enhance its predictive sales analytics…

November 5, 2020
Written by Michael Rodriguez

ZoomInfo Acquires Clickagy To Enhance Its Intent Data Offering

B2B database ZoomInfo has acquired digital marketing intelligence provider Clickagy to enhance its go-to-market intelligence platform and improve users’ ability to engage prospects and target accounts.

October 30, 2020
Written by Michael Rodriguez

Invoca Announces New App Marketplace & Partner Integrations

Invoca, a conversation intelligence platform, has launched its Invoca Exchange marketplace, which is designed to help user build improved digital experiences and increase their revenue through a centralized hub of integrations and partner solutions.

October 30, 2020
Written by Michael Rodriguez

News Briefs

New Research: 78% Of Support Leaders To Adopt A More Proactive Approach To Customer Service In 2021

Alida Appoints David O’Malley As New CRO

Terminus Acquires GrowFlare To Improve Account Identification For Revenue Teams

ZoomInfo Acquires EverString To Expand Its Database For Enterprise Marketing

Zilliant Launches Campaign Manager, Expands Sales IQ Engine

ZoomInfo Acquires Clickagy To Enhance Its Intent Data Offering

Invoca Announces New App Marketplace & Partner Integrations

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