Marchex Partners With [24]7 To Bring Digital Marketing Automation To Offline Interactions

December 28, 2016
Written by Klaudia Tirico
Published in News Briefs

Marchex, a mobile advertising analytics company, announced it has partnered with customer engagement solution provider [24]7. The companies said the partnership will enable marketers to integrate and measure phone calls and optimize customer acquisition campaigns.

Click-to-call commerce drives more than $1 trillion in spending, according to BIA/Kelsey, a research and advisory firm, but marketers aren’t equipped with the necessary data to optimize offline sales conversions. Through this partnership, Marchex will integrate offline data into the [24]7 Customer Acquisition Cloud to provide marketers with insights for optimizing bids, digital media campaigns and marketing investments, as well as the ability to measure, according to the companies.

[24]7’s Customer Acquisition Cloud includes features such as chat, personalization and predictive search bidding. The company said the Cloud helps marketers increase their understanding of how their media spend drives revenue. The Marchex Analytics platform measures offline sales, audiences and intent from digital advertisements.

“Without proper attribution, it’s impossible to optimize marketing investment,” said Scott Horn, CMO of [24]7, in a statement. “Offline sales, including phone calls, are a key part of this optimization and through this integration with Marchex, we can help companies drive instant media efficiency for search campaigns that drive phone sales. For the first time, marketers can use call attribution to help personalize display, Web and social campaigns.”